Customer Service

Guests staying at the Phoenix Palace Hotel have access to a range of facilities that will help to ensure a comfortable and enjoyable stay.

• Daily complimentary buffet breakfast

• 24 hour Concierge

• Restaurant

• Room service

• 24/7 security, front desk staffed & IT support

• Laundry and dry cleaning service

• Tours reservations

• In-room Safety deposit boxes

• Car rental

• Bicycle rental

• Motorcycle rental

• Luggage room

• Free Wireless internet access throughout the building

• Daily English and French newspaper

• Daily housekeeping service included in the room rate

• Butler service on request

• No minimum-stay requirement

• Private pickup & see-off to Hanoi train station

• ATM nearby

• Passenger Elevator

• Anniversary packages

• Doctor on call

• Baby cot & Baby sitting service

• Credit cards accepted

• Foreign currency exchange

• High chairs

• Cots and extra beds available in guest rooms on request