What is check in/check out time?

Check in 2 p.m., check out 12 p.m.

Do you allow smoking on property? In the rooms?

We have smoking rooms and nonsmoking rooms. 

How much do you charge for WiFi access?

We offer free WiFi and free computer internet access at reception.

Do you have high-speed WiFIInternet access available?

High-speed WiFi is available throughout the hotel.

Do you have an elevator at the hotel?

Yes, we do.

Do you have a fitness center?

Sorry, we do not.

Do you have a business center?

Yes, we have

Do you have a pool?

Sorry, we don't.

Do you have a spa? What are the hours?

While we do not have a spa on-site, the receptionist will be happy to make a appointment at a nearby spa.


How do I get to the hotel?

The hotel is located at the Old Quarter of Hanoi so that it is convenient to go to our hotel by taxi or bus.

Do you offer taxi pick-up service from the airport?

Yes, our hotel driver will pick guests at the airport for a fee.

How long does it take to get from Noi Bai International Airport to Phoenix Palace Hotel?

It only takes 45 minutes to get from Noi Bai International Airport to Trung Nam Hai by taxi.

How long does it take to get from Hanoi Train Station to Phoenix Palace Hotel?

It only takes 5 minutes by taxi.


How do I view my reservation?

After making reservation on our hotel booking system or sending a booking request to our hotel email: booking@phoenixpalacehotel.com, the hotel booking confirmation will be sent to your email within 24 hours or we will contact to you by telephone if you send us your telephone number.

I booked on a website other than the 

hotel website and I need to make a change to my reservation. How do I do this?

Contact the company you made the reservation with.

What is the minimum age requirement to check in to the room?

18 years old.

What is your cancellation/deposit policy?

If booked directly through the Hotel, we have a 24 Hour prior to arrival cancellation policy on most reservations. If booked through a third party, please contact the booking agent directly for cancellation policies.

Is my ID/passport required at check in?

Yes, a valid government issued picture ID for local people and passport are required for hotel Check-in.

What age do kids stay for free?

5 and under.

Do you have connecting rooms?

No, we do not.

Is breakfast included in the price of the room?

The buffet breakfast is always included

When is breakfast served?

Breakfast is served from 7:00 am to 10.00 am


I have questions about my bill. Who do I call?

Please contact the reception for assistance.

What forms of payment are accepted to pay for my room?

We accept all major credit cards and cash. The payment can be made either at check-in nor upon checking out.

Does the hotel require a deposit for incidentals?

No deposit is required.

Pets & Concierge

Are pets allowed? Are there restrictions for weight, height or types?

Sorry, pets are not allowed.

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Email the customer service department at booking@phoenixpalacehotel.com or call the hotel directly: +84-4-39288268